3.1. Description of the Service
This Service comprises of one or more Toll Free, UIFN or Shared Cost Numbers at which Customer may receive incoming calls. 3.1.2.
The charges associated with DIDWW Toll Free, UIFN and Shared Cost Services may include a setup fee (NRC), a monthly recurring charge (MRC) and charges for each minute of traffic, according to the relevant Price List. NRC and MRC apply at the beginning of each Service period for the entire period.3.1.3.
The Minimum Service Term is one full month. Service Orders are renewed automatically until cancelled.3.1.4.
Per minute charges are calculated in increments of 60 seconds and apply as they are incurred.3.1.5.
DIDWW may change Toll Free, UIFN and Shared Cost Number prices and per minute rates. DIDWW will provide a notice period of 30 days for price changes to Toll Free, UIFN and Shared Cost Numbers, and 2 days for changes in per minute rates. In cases where the price changes were mandated by the NRA, within less than the notice period, price changes will be effective according to the mandate and DIDWW will notify Customer as soon as it is practical to do so.3.1.6.
Toll Free, UIFN and Shared Cost Numbers are assigned upon Service Order and subject to availability. Allocation conditions may apply to Numbers by the relevant NRA.3.1.7.
DIDWW provides all Toll Free, UIFN and Shared Cost Numbers with 300 Dedicated Channels, unless otherwise stated on the relevant Price List or Service Order.3.1.8.
Customer may order additional Dedicated Channels provided that the Number does not have Capacity limitations and in accordance with the applicable Service Order.3.1.9.
Customer is responsible for management of Capacity so as to support its specific requirements and will order Channels as needed from DIDWW.3.1.10.
Customer acknowledges that DIDWW transmits the CLI in compliance with the applicable international rules and standards from the point of entry to the point of exit of its network. By selecting a CLI format other than the default E.164 format, Customer explicitly agrees to be fully responsible for any consequences resulting from the altered presentation. Customer also agrees that DIDWW may at its sole discretion and without notice in advance modify the CLI format in the event that an NRA requests DIDWW to do so.3.1.11.
Customer acknowledges and agrees to abide with the guiding principles on CLI presentation (CLIP) and CLI restriction (CLIR). In particular, Customer will (i) upon terminating a call to the End User, show the CLI when the caller opted for CLIP and block CLI presentation when the caller opted for CLIR, and (ii) keep CLI information confidential and only make use of CLI information for the purpose of providing a telecommunication service (call conveyance, operator assistance, emergency services, customer care, billing and managing the network). Customer shall not use CLI information for other commercial activities such as marketing or the advertising of any services.3.1.12.
Customer is aware that due to the nature of Toll Free, UIFN and Shared Cost Numbers, there are risks associated with their use, including but not limited to the financial risk of excessive unintended traffic. Customer accepts these risks and agrees that DIDWW is not responsible for any losses or damages incurred by Customers’ use of the Service.
Customer acknowledges that the Service may not offer all of the features expected of a traditional phone line. Service may sometimes be unavailable due to causes outside of DIDWW’s control, for example, due to power disruptions or ISP or broadband connection failures.3.2.2.
DIDWW takes steps to ensure maximum accessibility of its Numbers to as many mobile and fixed networks as possible through interoperability of services. However, as DIDWW relies on the interoperability of services from its local partners in each country for end-to-end connectivity, DIDWW does not represent nor make any commitment that Numbers will be reachable from all mobile and fixed networks.3.2.3.
UIFN numbers can only be accessed from countries included in the ITU UIFN program.3.2.4.
Customer agrees that if service involving the use of USA Numbers is considered a “VoIP interconnected service”, provided by Customer to End User (AS-IS or in conjunction with other services), Customer is obligated to provide the Service fully in compliance with all FCC requirements applicable to “VoIP interconnected services”, including but not limited to emergency services.
Subject to regulatory and legal jurisdiction restrictions
, Customer may use the Service for its own use and/or offer it as a service or a component of a service to End Users. Customer is fully and solely responsible to comply with all applicable legal and jurisdiction restrictions and Numbering Plans in all its operations.3.3.2. Callback Calls:
Customer acknowledges and agrees that the Service provided by DIDWW must not be used for callback applications except where (i) permitted in the Customer’s jurisdiction and (ii) approved by DIDWW and (iii) ordered separately under the terms defined in the applicable Service Order. Customer is fully and solely responsible for making End Users aware of any callback prohibition.3.3.3. Calling cards:
Customer acknowledges and agrees that the Service provided by DIDWW must not be used for Calling card applications except where (i) permitted in the relevant jurisdictions and (ii) approved by DIDWW and (iii) subject to any other conditions as defined by DIDWW. Customer is fully and solely responsible for making End Users aware of any Calling card prohibition.3.3.4. Ring tone and early media:
If using early media with the Service and/or Numbers, Customer must ensure that such use is not unlawful, abusive or excessive.3.3.5. Unused Numbers:
Toll free and Shared Cost Numbers that remain unused for a period of three months may be reclaimed by the regulator without prior notice.