Call queuing for your call center

Allow your customers to reach an available agent faster with an intelligent call queuing solution

Why do customers choose DIDWW for call queuing service?

Efficient call handling
Simple to use and highly customizable call queuing system including working hours, block lists, custom on-hold music, and more.
Multiple call queue scenarios
Multiple call queue setup options for the ultimate flexibility and control over your call center.
Ringing timeout
A customizable ringing timeout for agents who are too busy to quickly answer a call.

Efficient call handling

Simple to use and highly customizable call queuing system including working hours, block lists, custom on-hold music, and more.

Queue call logs
Detailed tracking of every queued call is stored in the queue log for efficient management of customer services.
Diverse queue destinations
Different destination types supported on a single queue.

Queue call logs

Detailed tracking of every queued call is stored in the queue log for efficient management of customer services.

Unlimited agents
Full queue support for call centers of any size.
Customizable caller queue name
Flexible CLI rules to identify from which queue the call is coming.

Unlimited agents

Full queue support for call centers of any size.

Efficient call handling
Simple to use and highly customizable call queuing system including working hours, block lists, custom on-hold music, and more.
Multiple call queue scenarios
Multiple call queue setup options for the ultimate flexibility and control over your call center.
Ringing timeout
A customizable ringing timeout for agents who are too busy to quickly answer a call.
Queue call logs
Detailed tracking of every queued call is stored in the queue log for efficient management of customer services.
Diverse queue destinations
Different destination types supported on a single queue.
Unlimited agents
Full queue support for call centers of any size.
Customizable caller queue name
Flexible CLI rules to identify from which queue the call is coming.

Efficient call handling

Simple to use and highly customizable call queuing system including working hours, block lists, custom on-hold music, and more.

DIDWW VoIP building blocks used for call queue solutions

Business phone.systems™
Fully-scalable, simple to use cloud-based PBX with a unique interface and an extensive feature set.
Local Phone Numbers
Instantly available local phone numbers worldwide combined with premium quality, reliability and regulatory compliance.
National Phone Numbers
Complete freedom for businesses in multi-regional markets across the globe.
Toll Free Phone Numbers
An extensive worldwide coverage of Toll Free Numbers for global businesses with local customers.
Universal International Freephone Numbers
A single Toll Free Number for a truly global brand presence and reachability.
Mobile Phone Numbers
A wide selection of Voice and SMS-enabled phone numbers for cost-effective communications.
Shared Cost Numbers
Effortless business phone number setup with country-wide accessibility.
Two-way SIP Trunking
A powerful inbound and outbound SIP Trunking solution with rock-solid reliability, excellent audio quality and flexible trunk configurations.
Self-service User Portal
The DIDWW user panel for full control over the configuration, management and monitoring of your services.
Number Selection tool
Instant access to an extensive global Phone Number inventory, including Gold and Vanity Numbers.

Business phone.systems™

Fully-scalable, simple to use cloud-based PBX with a unique interface and an extensive feature set.

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Why do customers choose DIDWW?

The VoIP platform for telecommunication and business professionals

Compliant two-way SIP Trunking, everywhere

Full global compliance in 92 countries and 5300 areas. Readily available Landline, Mobile and Toll Free Phone Numbers and two-way local SIP Trunking. Licensed or directly partnered with a local carrier in every country.

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Trusted by professionals

Nat Rudy
C3ntro Telecom
Carrier Interconnection Manager
“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”
Dragan Gajovic
Air Serbia
IT Service Manager
“We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”
Andriy Azarov
Nectar Desk Inc.
CEO
“Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”

Nat Rudy
C3ntro Telecom
Carrier Interconnection Manager

“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”