Call queuing for your call center

Allow your customers to reach an available agent faster with an intelligent call queuing solution

Phone number

Why do customers choose DIDWW for call queuing service?

  • Efficient call handling

    Simple to use and highly customizable call queuing system including working hours, block lists, custom on-hold music, and more.

  • Multiple call queue scenarios

    Multiple call queue setup options for the ultimate flexibility and control over your call center.

  • Ringing timeout

    A customizable ringing timeout for agents who are too busy to quickly answer a call.

Efficient call handling

Simple to use and highly customizable call queuing system including working hours, block lists, custom on-hold music, and more.

  • Queue call logs

    Detailed tracking of every queued call is stored in the queue log for efficient management of customer services.

  • Diverse queue destinations

    Different destination types supported on a single queue.

Queue call logs

Detailed tracking of every queued call is stored in the queue log for efficient management of customer services.

  • Unlimited agents

    Full queue support for call centers of any size.

  • Customizable caller queue name

    Flexible CLI rules to identify from which queue the call is coming.

Unlimited agents

Full queue support for call centers of any size.

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  • Efficient call handling

    Simple to use and highly customizable call queuing system including working hours, block lists, custom on-hold music, and more.

  • Multiple call queue scenarios

    Multiple call queue setup options for the ultimate flexibility and control over your call center.

  • Ringing timeout

    A customizable ringing timeout for agents who are too busy to quickly answer a call.

  • Queue call logs

    Detailed tracking of every queued call is stored in the queue log for efficient management of customer services.

  • Diverse queue destinations

    Different destination types supported on a single queue.

  • Unlimited agents

    Full queue support for call centers of any size.

  • Customizable caller queue name

    Flexible CLI rules to identify from which queue the call is coming.

Efficient call handling

Simple to use and highly customizable call queuing system including working hours, block lists, custom on-hold music, and more.

DIDWW VoIP building blocks used for call queue solutions

  • Business phone.systems™

    Fully-scalable, simple to use cloud-based PBX with a unique interface and an extensive feature set.

  • Local Phone Numbers

    Instantly available local phone numbers worldwide combined with premium quality, reliability and regulatory compliance.

  • National Phone Numbers

    Complete freedom for businesses in multi-regional markets across the globe.

  • Toll Free Phone Numbers

    An extensive worldwide coverage of Toll Free Numbers for global businesses with local customers.

  • Universal International Freephone Numbers

    A single Toll Free Number for a truly global brand presence and reachability.

  • Mobile Phone Numbers

    A wide selection of Voice and SMS-enabled phone numbers for cost-effective communications.

  • Shared Cost Numbers

    Effortless business phone number setup with country-wide accessibility.

  • Two-way SIP Trunking

    A powerful inbound and outbound SIP Trunking solution with rock-solid reliability, excellent audio quality and flexible trunk configurations.

  • Self-service User Portal

    The DIDWW user panel for full control over the configuration, management and monitoring of your services.

  • Number Selection tool

    Instant access to an extensive global Phone Number inventory, including Gold and Vanity Numbers.

Business phone.systems™

Fully-scalable, simple to use cloud-based PBX with a unique interface and an extensive feature set.

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your business

Why do customers choose DIDWW?

The VoIP platform for telecommunication and business professionals

Compliant two-way SIP Trunking, everywhere

Compliant two-way SIP Trunking, everywhere

Full global compliance in 80 countries and 5151 areas. Readily available Landline, Mobile and Toll Free Phone Numbers and two-way local SIP Trunking. Licensed or directly partnered with a local carrier in every country.

Trusted by professionals

  • Nat Rudy

    C3ntro Telecom

    Carrier Interconnection Manager

    C3ntro Telecom

    “Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”

  • Dragan Gajovic

    Air Serbia

    IT Service Manager

    Air Serbia

    “We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”“We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”

  • Andriy Azarov

    Nectar Desk Inc.

    CEO

    Nectar Desk Inc.

    “Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”“Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”

Nat Rudy

C3ntro Telecom

Carrier Interconnection Manager

C3ntro Telecom

“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”

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The platform for telecommunication professionals

Extensive DID coverage

All types:

  • Local Numbers
  • National Numbers
  • Toll Free Numbers
  • UIFN
  • Mobile Numbers
  • Shared Cost Numbers
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Extensive DID coverage

All types:

  • Local Numbers
  • National Numbers
  • Toll Free Numbers
  • UIFN
  • Mobile Numbers
  • Shared Cost Numbers

Telecom services

Key services:

  • Two-way SIP Trunking
  • Two-way SMS
  • Flexible Capacity options
  • Emergency Calling
  • Global Phone Number Porting
  • Voice Forwarding and SMS Delivery
  • Cloud Fax services

Professional tools

Key solutions:

  • API
  • Self-service user portal
  • Number porting tool
  • Number selection tool
  • Business phone.systems™

Solutions for operators

Key advantages:

  • API for automation
  • Reliability
  • Compliance
  • Wholesale pricing
  • Porting
  • Scalability
  • Quality

Enterprise communications

All industries:

  • Health
  • Finance
  • Logistics
  • Aviation
  • Retail
  • Tourism
  • Your business

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