Business expansion with unmatched coverage of top
quality services

VCC Live

The Customer

VCC Live has secured its presence in Europe as a reliable business solution for companies dealing with comprehensive customer communications through a variety of channels including phone, email, chat, and social media. Currently, VCC Live serves global clients in over 50 countries, including well-known brands such as DHL, 4Finance, Vodafone, and Studio Moderna, with its innovative cloud-based contact center software.

The Challenge

As a participant in the ever growing and highly competitive contact center market, VCC Live was looking for a partner that would allow the company to expand its business efficiently across multiple geographies. The B2B audience of VCC Live customers span a wide range of industries, and require a complete contact center solution with extremely high reliability for their business communications.

The Solution

DIDWW extensive inventory of Virtual Phone Numbers, which are available for immediate provisioning via an API or online portal, has enabled VCC Live to accelerate the rapid growth of their global business. Additionally, the extended reach facilitated by international DID numbers, together with the powerful DIDWW outbound SIP trunking solution has enabled VCC Live to provide true local communications reachability for their enterprise customers in numerous countries all over the world.

The Results

DIDWW exceptional standards of quality, reliability, and 24/7/365 in-house customer support are fully aligned with the exacting requirements of a modern contact center software provider that aims to deliver exceptional customer experiences. This partnership between the two companies has allowed VCC Live to expand their business operations successfully to new markets and further strengthen their leading position amongst cloud-based communication solution providers.

We strongly rely on the international DID and Voice termination services that DIDWW provides to us and our end customers. The quality of their services and exceptional support allow us to further strengthen our partnership to keep offering global enterprises high-quality telecommunication services.

Adrienn Seres

Carrier Relations Manager at VCC Live

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Why do customers choose DIDWW?

The VoIP platform for telecommunication and business professionals

Compliant two-way SIP Trunking, everywhere

Full global compliance in 92 countries and 5300 areas. Readily available Landline, Mobile and Toll Free Phone Numbers and two-way local SIP Trunking. Licensed or directly partnered with a local carrier in every country.

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Trusted by professionals

Nat Rudy
C3ntro Telecom
Carrier Interconnection Manager
“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”
Dragan Gajovic
Air Serbia
IT Service Manager
“We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”
Andriy Azarov
Nectar Desk Inc.
CEO
“Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”

Nat Rudy
C3ntro Telecom
Carrier Interconnection Manager

“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”