Reliable SIP trunking
solution for rapid worldwide deployment

INVADE

The Customer

INVADE is a provider of a best-in-class predictive dialer solution for the market research industry. The company supports research operations ranging in size from 5 to 1000 interviewers and covers more than 50 countries. INVADE provides rapid deployment of its fully managed and flexible ‘Dialer as a Service’ software, in addition to a range of productivity modules used in outbound and blended call centers.

The Challenge

INVADE was seeking a reliable telecommunication service provider to competently support the rapidly expanding worldwide deployment of its innovative dialer system and CATI software, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound and blended phone surveys. The company specified the need for premium call quality, secure and uninterrupted communication services, and the ability to access local routes with guaranteed CLI to assist its global market research clients.

The Solution

The powerful SIP trunking solution provided by DIDWW, coupled with their extensive worldwide phone number coverage, has proven to be a perfect match for INVADE, enabling the company to create and implement their industry-leading predictive dialer that meets unique business needs. Delivered over a private, global IP network, the DIDWW platform offers virtually unlimited call capacity and flexible SIP trunk settings. This service delivers premium audio quality coupled with sophisticated VoIP trunk configuration options and the highest level of service reliability.

The Results

This collaboration has enabled INVADE to significantly reduce the deployment time of its solution and provision SIP trunks worldwide on the same day. All clients using INVADE predictive dialer software now benefit from significantly increased productivity, call quality and enhanced customer engagement.

DIDWW has helped to facilitate our migration from on-premise to the INVADE ‘Dialler as a Service’ model by making it simple and cost effective for us to manage all of our client’s SIP requirements in-house. They share our vision and we value their partnership.

Mark Baker

CEO of INVADE International

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Why do customers choose DIDWW?

The VoIP platform for telecommunication and business professionals

Compliant two-way SIP Trunking, everywhere

Full global compliance in 92 countries and 5300 areas. Readily available Landline, Mobile and Toll Free Phone Numbers and two-way local SIP Trunking. Licensed or directly partnered with a local carrier in every country.

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Trusted by professionals

Nat Rudy
C3ntro Telecom
Carrier Interconnection Manager
“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”
Dragan Gajovic
Air Serbia
IT Service Manager
“We had a very fast integration with our IP voice system and their accessible and open procedures helped us reach our goals. During our contact center transition from an in-house solution to outsource solution, there weren’t any outages. The onboarding process was simple, fast and with substantial assistance.”
Andriy Azarov
Nectar Desk Inc.
CEO
“Virtual numbers and Phone Systems are essential parts of our offering, therefore DIDWW is one of the key components in our infrastructure. They have great support and high quality service. We became a client of DIDWW when we were very small, but still were treated in a proper way and were able to discuss business conditions, which helped our growth.”

Nat Rudy
C3ntro Telecom
Carrier Interconnection Manager

“Always with the best disposition to serve us, DIDWW has helped us in fulfilling our customer’s needs, when it comes to provide them with the numbering solutions, when most of the time the requests get to us as urgent ones. Apart from everything else, it’s also fun and easy to work with DIDWW.”